Senior Care Navigator

Function:

Organizational duties & responsibilities:

1. The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
2. Supports the mission, vision, and values of RE.  Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
3. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
4. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
5. Exhibits effective communication skills, including proper use of agency communication systems.
6. Participates in appropriate professional development programs to attain and maintain competency.
7. Effectively manages financial and physical resources to achieve the mission of RE.
8. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

1. Provides direct supervision, training, coaching, and support for Care Navigators and related support staff at their assigned office location.
2. Assigns and monitors daily workflow, intake coverage, referral follow-up, and client engagement responsibilities.
3. Ensures coverage for in-person, telehealth, outreach, and administrative navigation needs.
4. Conducts regular individual supervision meetings and team meetings to support accountability and professional growth.
5. Participates in hiring, onboarding, and evaluation processes for care navigation staff.
6. Supports staff development through performance feedback, corrective action when needed, and recognition of effective work.
7. Ensure that Care Navigation services are delivered consistently, efficiently, and in alignment with set standards and agency expectations
8. Monitors team productivity, documentation compliance, timeliness of follow-up, and client service outcomes.
9. Reviews client records and documentation in the EHR to ensure accuracy, completeness, and compliance with agency and payer requirements.
10. Supports data collection, outcome tracking, Continuous Quality Improvement (CQI) efforts, and reporting requirements.
11. Identifies service gaps, unmet client needs, and barriers to care; develop solutions and recommend process improvements.
12. Provide care coordination and direct navigation support for high-need clients, complex cases, crises, urgent needs, and coverage gaps across in-person, phone, and telehealth settings.
13. Oversee client screening and intake processes, ensuring eligibility is assessed, required forms/consents/releases are completed accurately and promptly, and clients receive education on services, rights, grievance procedures, and community resources.
14. Connect clients to services and reduce barriers, coordinating access to behavioral health, primary care, and community supports with follow-up, addressing transportation, housing, employment, insurance, and documentation needs, and collaborating with clinical/crisis/case management teams on individualized care planning and risk escalation.
15. Supports Care Navigators and staff in safety planning, stabilization resources, transitions, discharges, and continuity of care follow-up.
16. Maintains strong working relationships with internal departments and community partners to ensure coordinated access to services.
17. Represents the Care Navigation team in treatment team meetings, case reviews, and program planning discussions.
18. Participates in community outreach events and supports rotating crisis/on-call efforts as directed.
19. Ensures timely and accurate documentation of client interactions, progress notes, referrals, and care plan updates in the EHR.
20. Tracks outcomes using agency-approved tools and supports reporting requirements.
21. Supports scheduling coordination, internal communications, and adherence to agency policies and procedures.
22. All other duties assigned.

Working conditions/environment:

1. The schedule is typically Monday – Friday, day shift. Shifts could vary depending on client and organizational needs.
2. Holidays, weekends, and extra hours may occasionally be required.
3. Starting Hourly Rate $24.50
4. A fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
5. This position is office-based with extensive computer usage.
6. Occasional regional travel to meet clients and attend partner meetings.
7. Maintains a positive, professional attitude contributing to a supportive work environment.

minimum job requirements:

Education:

Experience:

Specific Skills and

requirements:

Specialized Licenses or training:

Physical Requirements:

Supervisory Requirements: