Outcomes Coordinator

Ashland, KY
Full Time
Experienced

Function:

The Outcomes Coordinator provides leadership and oversight to the Quality Monitoring Specialist team, ensuring that all reporting, compliance, and performance monitoring activities align with designations and organizational standards. This role bridges technical expertise with strategic vision, guiding Quality Monitoring Specialists to produce accurate, meaningful insights that drive quality improvement, regulatory compliance, and better outcomes for individuals and families served.

Organizational duties & responsibilities:

  1. The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
  2. Supports the mission, vision, and values of RE.  Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
  3. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
  4. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties:  individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
  5. Exhibits effective communication skills, including proper use of agency communication systems.
  6. Participates in appropriate professional development programs to attain and maintain competency.
  7. Effectively manages financial and physical resources to achieve the mission of RE.
  8. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

  1. Supervise, mentor, and support Quality Monitoring Specialists in their daily work.
  2. Foster a collaborative, inclusive environment that values accuracy, innovation, and professional growth.
  3. Conduct performance evaluations and provide ongoing coaching/supervision to enhance staff skills.
  4. Oversee and collect, clean, and validate data from electronic health records, data analytics dashboards, and other applicable databases.
  5. Conduct statistical analyses to identify trends in service utilization, outcomes, and performance metrics.
  6. Translate complex data into actionable insights for leadership, board members, and staff.
  7. Assist with the development of dashboards and reports to support leadership, staff, and board decision-making.
  8. Ensure timely and accurate reporting for CCBHC data measures, HEDIS measures, UDS, MIPS, and other regulatory frameworks.
  9. Monitor and ensure data integrity and compliance with HIPAA, SAMHSA, and Kentucky state guidelines.
  10. Collaborate with Senior Director of Quality Excellence and Chief Compliance Officer to monitor quality indicators, corrective action plans, and track outcomes.
  11. Serve as a liaison between analysts and leadership, ensuring clarity and alignment of goals.
  12. Ensure data systems and processes meet audit and accreditation standards.
  13. Partner with clinical and administrative teams to align data reporting with organizational priorities.
  14. Provide training and technical assistance to staff on data entry, reporting tools, and performance monitoring.
  15. Support grant reporting, evaluation, and outcome measurement for funding and advocacy purposes.
  16. Identify opportunities to streamline and enhance data systems, reporting tools, and analytic methodologies.
  17. Recommend evidence-based strategies for improving data-driven decision-making.
  18. Lead initiatives to improve data literacy across the organization.
  19. Stay current on behavioral health analytics, compliance standards, and emerging technologies.
  20. Ensure transparency and accountability in reporting quality outcomes to internal teams, and when appropriate, external stakeholders.
  21. Foster a culture of quality, safety, and continuous learning across the organization.
  22. Mentor and guide staff in implementing quality improvement projects.
  23. Maintain knowledge of applicable licensing, regulations, credentialing, and certification requirements, including BHSO, AODE, PCC, PCP, FQHC, and CCBHC.
  24. Performs other duties as assigned.

Working conditions/environment:

  1. Shift is generally Monday – Friday but hours may vary based on organizational needs.
  2. Holidays, weekends, and extra hours may occasionally be required.
  3. Office environment with extensive computer use.
  4. Occasional travel to service sites for training, audits, and investigations.
  5. Fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
  6. Participation in emergency response planning and periodic after-hours consultation may be required.
  7. Maintains a positive, professional attitude contributing to a supportive work environment.

minimum job requirements:

Education:

High School Diploma or GED required. 
Bachelor’s Degree in Data Analytics, Public Health, Health Informatics, Statistics, or related field from an accredited university/college is preferred.

Experience:

Five years of experience in data analysis, preferably in healthcare or behavioral health settings, with at least one year being in a supervisory role preferred.

Specific Skills and

requirements:

Must be at least 21 years of age.
Strong organizational skills.
Excellent communication, problem-solving, and training facilitation skills.
Strong analytical skills.
Ability to work collaboratively with diverse teams and stakeholders.
High ethical standards and commitment to confidentiality.
Must maintain a valid Driver’s License and insurability.
Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint, and any other applications used by the organization or regulatory agencies.
Ability to understand and relate to the needs of clients from diverse backgrounds.
Ability to read, write and converse in English.
Successful completion of a pre-employment drug screen.
Successful completion of a background screening.
Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.

Specialized Licenses or training:

Successful completion of Excellent Foundations.
Maintains 20 hours of Annual Training through Relias or other appropriate sources.
Attends all assigned training specific to the job assignment.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell.  The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs.  The employee is occasionally required to climb, balance or run.  The employee must frequently lift and/or move up to 50 pounds or more.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. 

Supervisory REquirements:

Provides direct supervision to the Quality Monitoring Specialist.

Starting annual rate of $70,000
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