Crisis Services Director

Function:

Organizational duties & responsibilities:

1. The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
2. Supports the mission, vision, and values of RE.  Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
3. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
4. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties:  individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
5. Exhibits effective communication skills, including proper use of agency communication systems.
6. Participates in appropriate professional development programs to attain and maintain competency.
7. Effectively manages financial and physical resources to achieve the mission of RE.
8. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

1. Lead and manage the crisis response teams, including supervising the Crisis Clinical Service Coordinators, Therapists, Case Managers, Behavioral Health Techs, and other necessary team members, ensuring efficient, compassionate, and effective service delivery.
2. Conduct regular performance evaluations, provide feedback, and support professional development opportunities for staff.
3. The Crisis Services Director will interview and recommend hiring for crisis services positions.
4. Work with the Human Resources Department to ensure staff are well-trained and equipped to manage behavioral health crises.
5. Oversee day-to-day operations of all crisis services, including coordination of emergency response, crisis line support, telehealth services, mobile crisis teams, and coordination with local hospitals and law enforcement.
6. Ensure up-to-date policies, protocols, and procedures are in place and followed for crisis intervention services and that they adhere to all state, federal, accrediting, regulatory, and contractual guidelines.
7. Continually evaluate the crisis response programs and recommend new or improved programming as needed, including emergency mobile crisis response, triage, and diversion services.  The Crisis Services Director will lead implementation of all new crisis programming and services and promote community-based alternatives to emergency room visits and inpatient psychiatric admissions.
8. Use data to identify trends, challenges, and opportunities for continuous quality improvement (CQI) in crisis services. This includes tracking and analyzing data related to crisis service delivery, including response times, outcomes, and service utilization.
9. Ensure open communication and collaboration between all crisis program staff and other internal services and programs offered at RE for seamless transitions and follow-ups for clients.
10. Collaborate with community partners, such as law enforcement, emergency medical services, and hospitals, to strengthen crisis response systems. Ensures contracts are established and updated annually with community partners in all service regions to coordinate crisis services, referrals, and ongoing care.
11. Promote a trauma-informed, client-centered, and culturally competent philosophy and approach to crisis management.
12. Prepare and submit reports on program performance and impact to senior leadership, funding agencies, and stakeholders as required.
13. Be available or appoint a designee for consultation and team support 24/7/365.
14. Ensure the safety of clients, staff, and community members during crisis response.
15. Provides clinical and billing supervision to assigned staff. This includes, but is not limited to, at least once monthly review of caseloads of assigned staff, review of documentation of assigned staff, direct observation and feedback of assigned staff, identification of strengths and areas of improvement of assigned staff, and development of and ensuring follow-through of performance improvement plans when needed.
16. Maintains current therapy notes, treatment reports, and other written documentation and correspondence according to agency policy and within appropriate time frames.
17. Attends and participates in all director-level and team-level meetings and assists others in developing appropriate intervention techniques, case consultations, and providing clinical service updates.
18. Maintains current licensure and stays within ethical guidelines provided by your licensure board.
19. Participates in supervision and consultation regularly.

15. Ability to be flexible and adapt to changes in schedules and work environment.
16. Ensure all necessary records are maintained and kept confidential.
17. Ensure entries in all treatment plans and narrative reports to outside entities such as MCOs, DCBS, and courts are done professionally, concisely, and timely.
18. Assists in developing the on-call schedule and participates in the schedule when appropriate.
19. Performs other duties as assigned.

Working conditions/environment:

1. Varied shifts within a twenty-four-hour schedule.
2. Holidays, weekends, and extra hours may occasionally be required.
3. Meals are provided for staff when on campus.
4. Intense, unpredictable population with the possibility of verbal and physical aggression.
5. Fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
6. The environment is both indoor and outdoor.  The environment is at times loud and stressful.

minimum job requirements:

Education:

Experience:

Specific Skills and

requirements:

Specialized Licenses or training:

Physical Requirements:

Supervisory REquirements: